Luxury Duo: 13" & 20" Bags

Q.1 - Does Basta offer a warranty, and if so, what are the key terms?
A-1: Yes, Basta has a 3-year warranty on all products bought from our website or authorized sellers. This warranty covers defects like broken zippers and faulty wheels. It doesn’t cover damage from misuse or normal wear. If you have a problem, contact our customer service with your purchase details, and we’ll help you out. We want you to be satisfied with your Basta products!

Q.2- What is Basta's return and exchange policy?
A-2: Basta makes returns easy for online purchases! If your item arrives damaged, just let us know within 48 hours and return it within a week (shipping costs are on you). We’ll take care of repair transaction expenses. While personalized products can’t be returned, you can easily exchange items or get a credit note valid for six months. Shop with confidence—this policy applies only in the country of purchase!

Q.3- Are there any care and maintenance instructions specific to Basta luggage?
A-3: Basta luggage has specific care and maintenance instructions to keep your bags in great shape. Clean the exterior regularly with a soft cloth and mild soap, avoiding harsh chemicals. After cleaning, air dry completely before storing in a cool, dry place, ideally in a dust bag. Check zippers and wheels for debris and clean them gently. If you notice any damages like broken handles, contact customer service for repairs. Following these tips will help ensure your Basta luggage stays functional and stylish for your travels!

Q.4- Are Basta products durable for frequent travel?
A-4: Yes, Basta products are made to last and are great for frequent travelers. Our luggage and bags are built from high-quality materials that can handle the bumps and scrapes of travel. Whether you’re in busy airports or checking your bags, you can trust Basta to keep your belongings safe and stylish. Travel with confidence knowing your gear is ready for any adventure!

Q.5- Q.5- Do Basta suitcases come with built-in locks?
A-5: Yes, Basta suitcases come equipped with built-in locks to ensure your belongings are secure during travel. These locks provide an added layer of safety, giving you peace of mind as you navigate through airports or check in your luggage. With easy-to-use locking mechanisms, you can quickly secure your suitcase and protect your items from unauthorized access. Our commitment to quality means that these locks are sturdy and reliable, making them perfect for frequent travelers. Whether you’re on a weekend getaway or a long journey, you can trust that your belongings will be safe in a Basta suitcase. Enjoy your travels with confidence!