Return & Refund Policy

Last updated: July 8, 2026

At Basta Luxury, every piece is crafted to last. If something isn't right, we want to make it easy to fix.

1. Return Window

You may request a return within 7 days of the delivery date shown on your order tracking. To be eligible, the item must be unused, undamaged, and in its original condition. All original packaging, tags, dust bags, and accessories included in the box must be returned, and a proof of purchase (order number or invoice) is required. Returns requested after 7 days from delivery cannot be accepted.

2. How to Start a Return

First, email contact@bastalux.com or WhatsApp +91 83404 86383 with your order number and reason for return. Our team will confirm eligibility within 24–48 hours and share pickup instructions. Once we receive and inspect the item, we'll notify you of the approval or rejection of your return.

3. Return Shipping

Basta Luxury arranges reverse pickup at no cost to you. You do not need to pay any additional shipping fees for eligible returns.

4. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please report it within 48 hours of delivery with photos of the item and packaging to contact@bastalux.com. We will arrange a free replacement or full refund — no return shipping cost to you in this case.

5. Refunds

Once your return is inspected and approved, refunds are processed within 7–10 business days. Refunds are issued to the original payment method. Shipping charges paid at the time of purchase (if any) are non-refundable.

6. Exchanges

We're happy to exchange an item for a different size or color, subject to availability, within the same 7-day window. Contact us to arrange an exchange rather than a separate return and re-order.

7. Non-Returnable Items

The following cannot be returned or exchanged: Items marked "Final Sale" or purchased during clearance, gift cards, products showing signs of use, wear, or damage not present at delivery, and items missing original packaging, tags, or accessories.

8. Order Cancellations

Orders can be cancelled free of charge before they are shipped. Once an order has shipped, it can no longer be cancelled and must instead follow the return process above.

9. Warranty vs. Returns

This policy covers returns and refunds within the window above. For manufacturing defects arising after this period, please refer to our Warranty Policy, which covers your product for 1 Year (12 Months) from the date of purchase.

10. Contact Us & Grievance Redressal

For any questions about a return, refund, or exchange, or to raise a query with our grievance redressal officer, reach us at:

Brand Entity: Essence Exim (BASTA Luxury) Corporate Address: 19B Balajee Majestic, Mithu Road, Bank More, Dhanbad, Jharkhand, India Email: contact@bastalux.com Phone/WhatsApp: +91 83404 86383 Hours: Mon–Sat, 10:00 AM – 06:00 PM IST